Certified Empathy and Resilience Coach (CERC)

15 contact education hours

Monday, April 1 – Friday, April 5, 2024 (6:00 pm – 9:00 pm EST)  

The Certified Professional Coach course must be completed prior to enrolling in this course.

This curriculum aims to provide a comprehensive and practical approach to becoming a skilled Certified Empathy and Resilience Coach, with a focus on experiential learning and real-world application.

After clicking the bottom, you will be directed to the Buckingham Consulting Group store. 


Empathy and Resilience Education (10 hours), coaching education (2 hours) and mentor group coaching (2 hours) and certification.

Part 1: Education on Empathy and Resilience (10 Hours)

1. Introduction to Empathy and Resilience (1 Hour)

  • Definition and importance
  • Overview of the curriculum

2. Foundations of Empathy (2 Hours)

  • Understanding empathy: cognitive, emotional, and compassionate aspects
  • Barriers to empathy and how to overcome them

3. Psychology of Resilience (2 Hours)

  • Components of resilience: mental, emotional, physical
  • Strategies for building resilience

4. Empathy in Practice (2 Hours)

  • Empathetic listening skills
  • Role-playing exercises

5. Resilience in Challenging Situations (2 Hours)

  • Case studies and discussion
  • Stress management and coping strategies

6. Integration of Empathy and Resilience (1 Hour)

  • How empathy supports resilience
  • Practical exercises for integrating both skills

    Part 2: Coaching Education (2 Hours)

    1. Coaching Principles and Ethics (1 Hour)

    • Core coaching competencies
    • Ethical guidelines and professional standards

    2. Effective Coaching Techniques (1 Hour)

    • Questioning and active listening
    • Goal setting and accountability strategies

    Part 3: Mentoring Group Coaching (3 Hours)

    1. Introduction to Group Coaching (1 Hour)

    • Dynamics of group coaching
    • Roles and responsibilities in group settings

    2. Mentoring Practice (1 Hour)

    • Group coaching simulation
    • Feedback and reflective learning

    Supplementary Materials and Activities:

    • Reading materials and resources for deeper understanding
    • Reflective journaling assignments
    • Peer coaching sessions for practice and feedback
    • Online forum for ongoing discussion and support

    Assessment and Certification:

    • Ongoing assessment through participation and assignments
    • Final assessment (practical demonstration)
    • Certification upon successful completion


    Upon completing the BCA Coach Training Program, students will have the skills and knowledge to become effective, empathetic, and ethically responsible certified coaches. They will receive a certification as a Certified Empathy and Resilience Coach (CERC), which recognizes their proficiency in coaching.

    REGULAR PRICE: $399.00

    $100 Discount 

    SALE PRICE: $299.00

    Meet Your Instructor 

    Dwayne L. Buckingham, Ph.D., LCSW-C, BCD

    As a decorated retired veteran, life-long learner and ICF Association Certified Coach (ACC) with over 15 years of coaching experience and 25 years of experience as a board-certified and licensed clinical psychotherapist, Dr. Buckingham has empowered and transformed the lives of more than 40,000 persons worldwide.
    He has 22 years of active duty experience and brings a wealth of real-world knowledge. He isn’t just providing theoretical understanding; he is offering insights from two powerful human psychology and behavior realms and wisdom gained from coaching hundreds of individuals worldwide.
    Becoming a certified coach was one of the most rewarding accomplishments Dr. Buckingham has achieved on his journey toward reaching his full potential.
    In addition to being a certified coach, Dr. Buckingham is also a certified facilitator of the Arbinger Institute’s Outward Mindset Leadership Model and Stephen Covey’s Leading in the Speed Trust curriculum.